It seems that our emails hit a nerve at Ryan Homes. Our SR forwarded our email of displeasure to her bosses and within a few hours we have a meeting setup with the Production Manager and the head Project Manager. Today we had that meeting - and our original PM was not invited.
The two managers had our list of items and we went through every one noting what would be done to make us happy. We're VERY impressed with the effort that Ryan is putting into making us happy with our home. We all decided on a plan of action and agreed on all the fixes.
On the exterior we had a ton of issues. They agreed to plumb the column correctly and determined that the entire side of the porch would need to be reframed and straightened. That was easier than trying to fix several column related issues. We honestly didn't expect them to go that far but happy they're going to make it right.
Outside trim was a bit of a disaster. Several areas of uneven trim and scuffs and scratches in the rest. We all decided that filler would be used in some locations and boards entirely replaced in others. Again, thank you guys.
Other outside issues were grading and cosmetic and Ryan is going to see what they can do to get everything fixed.
Inside they looked over our trim work extensively. I just wanted a few places sanded smooth and repainted but they insisted that the entire board needed to be replaced. Over and above guys; we like that.
The flooring we chose was another issue all together. We chose the engineered hardwood and have been dealing with chips and splinters on a daily basis. We find a few areas one day and then more pop up the next. Ryan's guys had not seen this before and are now working with Rite Rug to see what the problem is and how it can be fixed. Again, they set deadlines for answers from Rite Rug and we fully expect some resolution to the issues.
With all this we had people running in and out of the house all day. Flooring guys to install hardwood transition strips. Other flooring guys to work on glue spots in the carpet. HVAC guys to replace a dented piece of the compressor unit. Window guys to replace some scratched windows. Flooring inspector as described above. Foundation specialist to fill a crack in the basment wall. LOTS of work and fixes done today.
We're getting back to our happy place today. We're FINALLY seeing a plan to get these things fixed and we're thankful to Ryan for their effort. Most of this was setup by the previous PM although we happen to think it was under the instruction of upper management. Most of these issues were brought up nearly a month ago and could have been resolved then. If you get a good PM you'll know it and make sure to thank them every step of the way.
On another note, we finally have our master closet up and running. We painted and installed some closet organizers from Home Depot. My wife spent almost all night putting clothes in the correct place although we don't know what happened to half of our hangars.
More updates soon!
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