Long Time Between Updates

So sorry for the long time between updates.  Life has been busy between moving, our kid's sports tournaments, and a vacation to Vegas!  So for most of the past two weeks we've actually been out of the house and living in hotels.  Now we're finally getting back to the daily grind and trying to finish moving in.

So, what has happened since our last post...

The water leak in our basement was due to a shrinkage crack and the sprinkler spraying directly on it.  The outside was sealed with epoxy and the inside will get a polyurethane injection to entirely seal the crack.

We had a front column that was not plumb and we were told it was fixed.  Ummmm, no.  The column is now plumb but now about a quarter of the column is hanging over the edge of our concrete porch.  Completely unacceptable.

We had our backyard surveyed and staked.  As we suspected Ryan didn't grade or seed to the back line - only about half-way there.  There is also a small stream that runs right through the middle of our property.  The stream eroded away our straw and low and behold - large rocks that we were assured were removed prior to seeding.  Firstly, I'm sick of the lies from our PM about what will be done versus what is actually done.  Secondly, why did I have to pay for a survey to show our PM that he didn't seed to the back line?  Thirdly, there is no reason to have a stream running through the middle of our back yard where we hope to someday build a pool.

Our list of fixes continues to grow by the day.  Nail holes in trim not filled or repainted.  Exterior trim that is scratched and pitted, unpainted, and overall poorly installed.  Flooring continues to chip and splinter even under normal use.  Downspouts are dented and vibrate in the wind.  Back yard is graded such that there is ponding water - a mosquito breeding ground.

Right now we're living in a house that was rushed to closing.  That's as simple as we can put it.  They put a big effort in to finish the job in the last week but the quality is lacking.  There was no coordination between subs to make sure fixes were done correctly and completely.  I'm certain that we'll be finding even more mistakes as the weeks go by.  For the most part we'll fix it ourselves if it's not large or costly.

To top it all off our SR wrote us an email explaining the customer survey and implying that we should give all 10's for our results.  Again, no.  We had a pretty good experience with the initial sale and NVR was the best experience we've had with Ryan.  Construction - completely opposite.  We'd really have a difficult time giving our PM a 3 even if all of our issues are addressed.  He is completely incompetent and hasn't spent any time reviewing the subcontractor's work.  No, Ryan, you will not be getting 10's and instead will be getting an earful from us in the coming weeks.

We're not at the point where we regret building with Ryan.  We love the house and it's location but we are fed-up with our PM.  We should have been more forceful at the beginning of construction and asked for a new PM when we started really seeing the lack of effort.  At this point we will not recommend to any of our friends to build with Ryan - and if they do we'll make sure they understand what they need to do to make sure it's done correctly and that they're happy when they finally move in.